Robotic process automation (RPA) for example, offers the promise of supporting complex and bespoke business processes, while not necessarily sacrificing the advantages of using a ‘vanilla’ version of a software solution or purchasing a dedicated workaround. This is especially true when RPA is used to fill gaps in functionality or automate repetitive tasks.
The adoption of RPA is impressive. In a recent Deloitte survey, 74% of respondents are implementing RPA or ‘intelligent automation’. And it’s no wonder why as these organizations expect to see a 31 to 70% decrease in the cost of supported processes.
RPA Allows Experts to Avoid Repetitive Tasks, Saving Time and Money
There are many use cases for RPA for HR. Like other disciplines, by leveraging RPA for HR tasks more time can be freed up for HR subject-matter experts to work on more complex, and perhaps high value tasks. Some examples of HR related RPA trends:
Creating and populating job openings, or requisitions with the relevant organizational, financial and recruiting related values can be a mostly brainless activity, but these documents need to be created and published quickly and in large volumes.
RPA automates this task robotic, and can account for variations based on simple logic with a summary of the results at the end, leaving talent acquisition specialists to the more nuanced tasks, like writing the job posting description.
Every employer has a unique set of tasks that must be completed in order to successfully onboard new employees. While many HR solutions offer onboarding related task management, the real challenge comes in with variations, or random requests or even common changes like a changed start date.
RPA allows an existing onboarding solution to adapt to these variations, but in addition to add more value. Scheduling orientation meetings, collecting documents, and following up on tasks are all very useful, and often repetitive tasks that an advanced robotic RPA might be ideal for freeing the HR staff up for a warm, human welcome on the day.
You may also be interested in the following article: How Agile Approach Drive RPA Success
Finding the right balance
Good use of RPA means to think of the task, and then consider what parts of the task are repetitive and rule based and what parts require a human to intervene. Finding the right balance between your robot’s tasks, and those tasks that humans can focus their energy and creativity on will result in a good, synergistic solution.
Clearly, RPA is set to be a major factor in the IT landscape of many organizations over the next few years, and with a little planning and insight it is a technology that could free up time for an organization’s valuable subject-matter experts, while simultaneously saving time and money automation.