In today’s uncertain work environment, employers in virtually every industry are faced with the need to run complex business processes as efficiently as possible.
Offering virtually limitless possibilities, robotic process automation (RPA) can be used for a wide range of business operations, including customer service, accounting, finance and human resources.
Objective RPA at work
The objective of RPA is not to replace people but, rather, to reduce the hours they spend performing tedious tasks—which, in healthcare, can include claims processing, data input and patient onboarding. This gives employees more time to focus on higher cognitive tasks—or, in the case of call-in center teams, freeing more time for representatives to focus on customer service.
RPA can help remove mundane, dissatisfying tasks from someone’s to-do list, ultimately improving employee engagement, reducing burnout and fostering workforce retention by allowing people to focus on more rewarding projects.
In making processes more efficient, completing tasks with greater speed and accuracy, and fostering employee retention, the savings realized through RPA implementation can significantly impact an organization’s bottom line.
What To Consider When Implementing RPA
By combining automation and machine learning, RPA can learn and adapt without requiring explicit instructions—completing repeatable tasks quickly and accurately and becoming more intelligent over time. RPA accomplishes this by using algorithms and statistical models that analyze and draw inferences from patterns in data and then applying that “knowledge” in future calculations.
For companies that could potentially benefit from implementing RPA, there is a range of factors to consider. By adding another piece of software to its systems, the organization will need to either dedicate existing developers to an RPA team or train employees to take on this responsibility. Although the word “automation” exists in its acronym, RPA systems require consistent upkeep by staff members to function optimally.
Measuring The ROI Of Automation
By setting up RPA to calculate the return on investment associated with each automation, companies can correlate a measured return to every task that a bot completes. There are several quantifiable measurements that can be calculated, including person-hours spared, dollars saved and productivity gained.